For any queries or technical issues you can email us at info@sequensale.online or call us at +91 9136706072.
No, you can register and auction on SequenSale® for free.
After the auction window closes, we will contact you via Email or call in case you are allotted the auction.
After you win the auction, you will receive a call confirming that you have been allotted the auctioned service. We will start processing your order.
Reports
The labs we collaborate with are ISO certified labs, ensuring that the data quality meets the highest standards of accuracy.
Yes, for more information on this please get in touch with our customer service department who will share the sample report with you.
We would be responsible for all your test data and results. In case if you are not satisfied with the results you can get in touch with our team to get the sample report.
We stand behind our data reports and offer a 100% money-back guarantee if you are not satisfied with the results.
Lab related questions
Once the sample reaches the lab it takes us 14 days to process the sample and send you the report.
Our partner lab is located in Mumbai.
We buy the unused capacity from labs to list it on the website and hence we are able to provide sequencing services at such low costs.
We partner with ISO certified labs all over India.
Auction related question
New auctions are listed every week. Check the website regularly or subscribe to notifications to stay updated.
Find the auction you’re interested in, enter your auction amount, and confirm your auction. Make sure to review the auction terms before auctioning.
Auctions are typically binding, but you should check the specific auction terms to see if retraction is allowed under certain conditions.
Payment & Shipments
You can make the payment after the analysis is done and you receive the results.
Tracking information is often provided once the item is shipped. Check your account or the auction details for tracking updates.
Shipping requirements will vary depending on the sample, our team will provide you with all the details you will need on how to ship the sample.
Apart from the sequencing cost you just have to pay the GST, there are no other hidden charges.
Contact and Support
You can contact us via email at info@sequensale.online or call us at +91 9136706072
Samples
We accept samples in the following buffer - Nuclease free water,TE buffer, 10 mM Tris-Cl pH 8.0. F. For more information on acceptable buffer systems please contact us.
Yes, we accept all kinds of samples, the only requirement we have is that samples should be extracted.
Yes, we provide services that are PAN-India.
We accept only extracted samples, the samples can be isolated or unisolated. For more details on this please contact our customer service.
